Purchase of 2 hours or more of moving service

As a service provider, we understand that sometimes it’s inevitable that our customer will have to cancel their reservation. Sometimes it’s unavoidable by the customer such as sickness or family emergency, but other times, it’s poor planning or lack of care on the part of the customer. This can be frustrating as well as costly as it likely means lost revenue for us. For that reason we have and provide for our customers a clear cancellation policy this is to help them and our business. Local Movings requires “The purchase of 2 full hours in advance”. 2 full hours of service. This means that Local Movings will take your payment at the time the reservation is made. The payment is credited to your final invoice, or it is refunded, so long as you cancel your move as planned or cancel it by the deadlines for full or partial refund. Remember the payment is intended to pay for the service, and to guarantee your reservation, otherwise, Local Movings has the right to cancel your service/reservation with or without notice before the moving/reservation day.

All the cancellations will need to be made in writing by email ONLY no exceptions.

· If you cancel your move within 24 hours after booking it, you have a full refund minus a $89 fee.

· Local Movings requires the purchase of 2 full hours. This means that Local Movings will take your payment at the time the reservation is made, this payment is credited to your final invoice, or it is refunded, so long as you cancel your move as planned or cancel it by the deadline, which is 96 hours before your move’s date has been scheduled. If you cancel within the 96 hours, the payment will be refunded minus a $89 fee, if you cancel it after the 96 hours your deposit will not be refunded.

· For moves that have been scheduled within 96 hours of the move’s date, the cancellation is expected within 12 hours before your move date and time. the payment will be refunded minus a

$89 fee.

· For moves’ reservations made on the same day of the service, the cancellation is expected to be within 5 minutes before the move’s scheduled time the payment will be refunded minus a $89 fee.

· If the minimum of 2 hours is not bought at the time the reservation is made, Local Movings has the right to cancel your service/reservation with or without notice before the moving/reservation day.

· No interest shall be paid on refunded payments for services not rendered, discounts or delay.

· If Local Movings is forced to cancel/ stop the move during the service for any of the below top 3 reasons for a MOVE cancellation: your deposit for the first 2 hours already paid WILL NOT BE REFUNDED if your items are already in the truck at the pick-up location, they will be unloaded doorstep drop-off only. But if the service is canceled while in transit between point A- to the final destination- the items will be unloaded at the drop-off location doorstep drop-off only.

Top Reasons for A MOVE Cancellation during or before the service (and what you can do to prevent it)

Avoid:

Making rude, condescending, insulting and demeaning statements to any of our staff on the phone or in person. Using angry, hostile tones or berating our staff.

Being physically or verbally abusive toward our staff.

If Local Movings is forced to cancel/ stop the move during the service for any of the above reasons:

the deposit for the first 2 hours already paid WILL NOT BE REFUNDED

Refund policy overview

Under our 24-hour flexible booking policy, if your ticket was purchased through Local Movings website or by email in the last 24 hours and you completed your purchase one week or more before the original scheduled reservation, it may qualify for waiver of change or cancellation fees.

Reservations that are for 2 hours or less are eligible for changes and are eligible for a refund inside 24 hours of booking as long as you completed your purchase one week or more before the original scheduled move. If your reservation qualifies, you can email L.M to cancel your reservation and receive a refund.

A refund may be requested for any reservation that allows refunds. Depending on the rules of the reservation purchased, a cancellation fee will apply. Most reservations are nonrefundable and are not eligible for voluntary refunds. However, the value of a reservation that is more than 2 hours may be eligible to be applied toward the price of a new reservation for a fee. Your dollars values are valid for 45 days from the first day of the unofficial reservation (you have not bought the hours yet).

The refund amount you will receive depends on several variables. For example, Reservations that are made between May- August will only have 50% refund, then all other reservations will have 60% refund. Fees and surcharges collected in conjunction with the reservation will only be refunded if applicable.

Credit card refunds will be processed within seven business days of the request. All other refunds will be processed within 20 business days of the request Your refund will be credited back to your original form of payment.

Additional terms and conditions related to cancellations , delays and liabilities

Transportation of Residential & Commercial items on services operated by Local Movings(“LM”), and other carriers operating as LM’s Codeshare partner (collectively “LM Carriers”), are subject to the terms and conditions set forth in LM’s Contract of Carriage, in addition to any terms and conditions printed on

or in any Invoice or email or e-invoice receipt. By purchasing our services or accepting transportation, the customer agrees to be bound thereby. Incorporated terms may include, but are not limited to:

Limits on liability for delay, damage or loss of item(s) including fragile or perishable goods.

“loss or damage” includes liability for financial loss, including loss due to delay.

Claims restrictions, including time periods within which a customer must file a claim or bring an action against LM. LM’s rights to change terms of the Contract of Carriage.

Rules on reconfirmation of reservations, check-in times and refusal to carry.

LM Carriers’ rights and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate moving companies or services.

Shall not include damages for delay of the transportation or in delivery of goods loaded on the transportation other than physical damage caused by delay. No interest shall be paid on refunded payments for services not rendered, discounts or delay.

The shipper is liable for loss or damage caused by the fault or neglect of the shipper, his servants, or agents. For example, improper packaging by the shipper.

Additional terms

If you have purchased any minimum of hours or specific services, depending on the rules applicable to the service paid, one or more restrictions including, but not limited to one or more of the following, may apply to your move: (1) the service/move may not be refundable but can be exchanged for a fee for another restricted move reservation all the rules/restrictions of the original service/move (including

the payment of any difference in new service/move); (2) a fee may apply for changing/canceling reservations; (3) select service/moves may not be eligible for refunds or changes even for a fee; (4) select service/moves have no residual value and cannot be applied towards the purchase of future service/move; or (5) the service/ move may be restricted to specific days and/or times and minimum and/or maximum of hours of service may be required. Each LM Carrier reserves the right to (1) refuse carriage to any person who has any form of violation of any LM Carriers’ rules or regulations, or in violation of any applicable national, federal, state, or local law order, regulation, or ordinance, and (2) change or modify any of its conditions of contract with or without notice to scheduled customers.